Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") describes how Hyperplane ("Hyperplane," "we," "us," or "our") handles cancellations of paid subscriptions and refund requests for the Hyperplane services ("Services"). It is incorporated into and subject to our Terms & Conditions.

1. Subscription billing

Paid plans ("Pro") are billed on a recurring basis at the interval you select at checkout (monthly or annual). Each billing cycle is charged in advance and grants access to Pro features for that cycle. All amounts are inclusive of applicable taxes unless otherwise stated.

2. Cancellation

You may cancel your Pro subscription at any time from your Account → Billing page inside the Hyperplane app. Cancellation is effective at the end of your current billing period:

• You will retain Pro access until the end of the period you have already paid for.
• No further charges will be made after cancellation.
• At the end of the period, your account automatically reverts to the Free plan.

3. Refund eligibility

Because you can cancel at any time and continue to use Pro through the end of the period you have paid for, Hyperplane does not offer pro-rated refunds for partial billing cycles. By subscribing, you agree that you have evaluated the Services on the Free plan and that subscription charges are non-refundable, except as required by applicable law or as set out below.

We may, at our sole discretion, issue a refund in the following cases:

• A duplicate charge or technical billing error caused by Hyperplane or our payment processor.
• A material failure of the Services attributable to Hyperplane that prevented you from using Pro features for an extended period, where we are unable to remedy the issue.
• Other circumstances we determine, in good faith, warrant a refund.

4. Failed payments

If a renewal charge fails (for example, due to an expired card), our payment processor will retry the charge over several days. During this retry window we may continue Pro access as a grace period. If the charge ultimately cannot be collected, your account will revert to the Free plan and any partially-fulfilled billing cycles will not result in a charge.

5. How to request a refund

To request a refund under Section 3, email us at [email protected] from the email address associated with your account, within thirty (30) days of the charge. Include the date of the charge and a brief description of the reason for your request. Approved refunds are processed to the original payment method, typically within seven (7) to ten (10) business days.

6. Changes to this Policy

We may update this Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Services after an update constitutes acceptance of the revised Policy.